Canadian retailer Metro deploys Fujitsu’s process monitoring solution

Canadian grocery retailer Metro has implemented Fujitsu's active process monitoring solution to enhance operations across its network of 500 stores, which includes the Metro, Super C and Food Basics banners.

The cloud-based system, leveraging Fujitsu's advanced operation and management technology, aims to provide continuous oversight of store transactions and immediate insights into potential issues such as thefts, frauds and operational inefficiencies.

The solution integrates data sources, including transaction and loyalty data, as well as security camera footage, offering a comprehensive view of store operations and enabling rapid compliance checks using video.

Hosted in Canada, the system is available in both French and English.

Fujitsu smart retail and consumer experience business unit head Takashi Harada stated: "We are proud to partner with Metro to bring this innovative solution to the Canadian market. The newly introduced active process monitoring will enable Metro to optimise its operations, ensure policy compliance and ultimately enhance the customer experience.”

Developed in collaboration with German retailers, the technology brings experience and best practices to Metro, marking it as the first Canadian client for this solution.

Globally, the system already monitors between 7,000 and 8,000 stores.

The pilot phase, conducted in February 2025 in 20 stores, showed positive results by identifying losses within the first week and improving the monitoring of the loyalty scheme at the point of sale.

Metro corporate security resilience senior director Marc Lapointe stated: "The impact of this implementation has been impressive. The combination of the refined system and our analysts' experience is proving to be effective. We're seeing interest from our operations teams, who are requesting demos to gain the unprecedented visibility into their cash lanes that this system provides. It's a transformative experience for them!"

Commercial aspects of the project are managed by Fujitsu North America, while technical expertise is provided by Fujitsu Germany.

"Canadian retailer Metro deploys Fujitsu’s process monitoring solution" was originally created and published by Retail Insight Network, a GlobalData owned brand.

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