Canadian retailer Metro deploys Fujitsu’s process monitoring solution

ChristinaSci/Tech2025-07-0598710

Canadian grocery retailer Metro has implemented Fujitsu's active process monitoring solution to enhance operations across its network of 500 stores, which includes the Metro, Super C and Food Basics banners.

The cloud-based system, leveraging Fujitsu's advanced operation and management technology, aims to provide continuous oversight of store transactions and immediate insights into potential issues such as thefts, frauds and operational inefficiencies.

The solution integrates data sources, including transaction and loyalty data, as well as security camera footage, offering a comprehensive view of store operations and enabling rapid compliance checks using video.

Hosted in Canada, the system is available in both French and English.

Fujitsu smart retail and consumer experience business unit head Takashi Harada stated: "We are proud to partner with Metro to bring this innovative solution to the Canadian market. The newly introduced active process monitoring will enable Metro to optimise its operations, ensure policy compliance and ultimately enhance the customer experience.”

Developed in collaboration with German retailers, the technology brings experience and best practices to Metro, marking it as the first Canadian client for this solution.

Globally, the system already monitors between 7,000 and 8,000 stores.

The pilot phase, conducted in February 2025 in 20 stores, showed positive results by identifying losses within the first week and improving the monitoring of the loyalty scheme at the point of sale.

Metro corporate security resilience senior director Marc Lapointe stated: "The impact of this implementation has been impressive. The combination of the refined system and our analysts' experience is proving to be effective. We're seeing interest from our operations teams, who are requesting demos to gain the unprecedented visibility into their cash lanes that this system provides. It's a transformative experience for them!"

Commercial aspects of the project are managed by Fujitsu North America, while technical expertise is provided by Fujitsu Germany.

"Canadian retailer Metro deploys Fujitsu’s process monitoring solution" was originally created and published by Retail Insight Network, a GlobalData owned brand.


 


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Deacon

Primary focus of this enhancement is to boost productivity and minimize operational downtime for the Metro retail chain through real-time monitoring risks with Fujitsu's innovative process solution.

2025-07-08 22:05:39 reply
Griffin

Fujitsu's process monitoring solution successfully empowering Canadian retailer Metro to optimize operations and enhance customer experiences through refined data analyses.

2025-07-08 22:05:54 reply
Oaklyn

Fujitsu's process monitoring solution implemented by Canadian retailer Metro underscores its commitment to enhancing operational efficiency and customer satisfaction through advanced technology.

2025-07-09 05:57:16 reply
Myka

Fujitsu's advanced process monitoring solution presents a game-changing advancement for Canadian retailer Metro, offering unparalleled insights to streamline operations and drive efficiency in their distribution chain.

2025-07-09 05:57:31 reply
Boone

Fujitsu's process monitoring solution, implemented by Canadian retailer Metro Inc., demonstrates the effectiveness of advanced technology in improving operational efficiency and customer satisfaction within a rapidly evolving industry.

2025-07-09 05:57:46 reply
Faith

Fujitsu's process monitoring solution implementation by Canadian retailer Metro underscores the importance of technology in enhancing operational efficiency and streamlining workflow within today’t competitive retailing landscape.

2025-07-15 04:18:07 reply
Bryant

Fujitsu's process monitoring solution featured at Canadian retailer Metro is a game-changer, enhancing efficiency and transparency across its operations while guaranteeing customer satisfaction.

2025-07-15 04:18:22 reply
Haven

Pressing an edge in retail operations, Canadian Megastore Metro has leveraged Fujitsu's cutting-edge process monitoring solution to optimize workflow efficiency and enhance customer experience standards.

2025-07-15 04:18:37 reply
Bronson

Fujitsu’s process monitoring solution deployed by Canadian retailer Metro underscores the company's commitment to enhancing operational efficiency and customer satisfaction through advanced technology.

2025-07-24 19:50:43 reply
Lorelai

Fujitsu's process monitoring solution has effectively enhanced the efficiency of Canadian retailer Metro, demonstrating its prowess in empowering businesses with real-time insights for streamlined operations.

2025-07-24 19:50:58 reply

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