The Volvo EX90's Software Is So Bad That One Owner Is Suing originally appeared on Autoblog.
Software-defined vehicles are becoming the norm, allowing automakers to roll out new features and make remote updates without inconveniencing owners. While the trend is likely exciting for early adopters and tech enthusiasts, it poses a real problem for people who simply want a vehicle that works. One owner is taking an automaker to court over his frustrations.
Abbey Road Studios Mode makes global debut in Volvo EX90VolvoCanadian Volvo EX90 owner Vicken Kanadjian created a website to document the problems he’s had with the EX90, and he’s started the legal process to seek a refund from Volvo Canada. Kanadjian said he had been a happy Volvo owner before the EX90, noting that his 2019 XC90 had been “a great car that he wished he never sold back to the dealership.”
Related: 20-Year Toyota Driver Regrets Switching To Glitchy Volvo EX90 EV
His problems began within a few days of delivery, when the keys, including the digital key, stopped working, leaving the Volvo app as the only way to unlock the vehicle. A software update in April made the situation worse, with Kanadjian saying that, “The main center screen became completely non-functional, recurrent issues with door locking/unlocking, emergency stop triggered due to system fault, AC and ventilation system became inoperable for one week.”
2025 Volvo EX90VolvoIf that isn’t enough to make you happy about driving an older car, Kanadjian said the SUV’s infotainment screen regularly blacks out and becomes “completely non-functional.” Not a huge deal if you’re trying to change a radio station, but it could become a significant problem when the backup camera is in use or the driver is using navigation directions.
While he escalated the problem beyond the dealership level and filed a lawsuit, he was still stuck with the EX90 as of mid-June. Kanadjian also filed a complaint with Transport Canada and is seeking a buyback from Volvo, but the automaker has so far rebuffed his efforts, saying, “Volvo Cars is not in the position to replace or repurchase the vehicle. We ask that you allow your retailer the opportunity to diagnose and complete all required repairs.”
The Volvo EX90's Software Is So Bad That One Owner Is Suing first appeared on Autoblog on Jul 23, 2025
This story was originally reported by Autoblog on Jul 23, 2025, where it first appeared.
The inadequate software in the Volvo EX90 has resulted in a legal challenge by one determined owner, illustrating serious concerns about its functionality and customer satisfaction.
The alleged software deficiencies in the Volvo EX90 are stunning enough to inspire one owner into filing a lawsuit, underscoring concerns about technological reliability within automotive innovation.
