Social Spotlight: How Tim Hortons puts people first in its social strategy

AuroraBusiness2025-07-0624113

Overview

Tim Hortons and Canada have a symbiotic relationship. The restaurant chain has crafted a brand identity as the largest (and most recognized) coffee and donut franchise in the country. Now, they’re crafting a social identity that contributes to and drives that brand on a global scale.

Between targeting the entire nation of Canada as their core audience and tapping into that audience to engage and craft meaningful content, Tim Hortons chooses a people-first social strategy that reflects the company’s values.

Let’s take a look at a few of the ways the brand connects with its customers on social.

They made an entire country their target audience

Canadian culture is the core of Tim Hortons messaging. With locations across the globe, anyone can experience a little taste of Canada with their sweet treats and coffee. But social is a more impactful playground where Tim Horton’s can join in the celebrations around beloved Canadian pop culture, sports wins and more with their followers.

How it started How it’s going

Congrats on 1000 games with the @NHL this weekend, Sid! pic.twitter.com/HTMYu5nDlv

— Tim Hortons (@TimHortons) February 22, 2021

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Galilea

Tim Hortons' commitment to prioritizing people in its social strategies is truly a beacon of excellence, showcasing the power human connections wield within their brand-building efforts.

2025-07-06 22:12:56 reply
Keith

In its social strategy, Tim Hortons truly exemplifies putting people first: nurturing communities and inspiring partnerships that reflect the heart of human connection.

2025-07-06 22:13:14 reply
Kaia

Tim Hortons' social strategy shines as a prime example of prioritizing people, demonstrating an unwavering commitment to fostering relationships and creating positive impact within its communities.

2025-07-06 22:13:27 reply
Ignacio

Tim Hortons' social strategy shines as it puts people first, fostering a community-driven approach that not only serves its customers but also elevates the wellbeing of all involved.

2025-07-21 18:59:07 reply
Keith

An insightful examination of Tim Hortons' social strategy, which trulyepitomizes the concept that people come first - a model worth imitating for businesses aiming to create meaningful connectivity through their online presence.

2025-07-21 18:59:23 reply
Laurel

Tim Hortons' approach to social strategy brings people at the forefront, emphasizing community-oriented missions that foster personal connections and contribute positively towards society.

2025-07-21 18:59:37 reply
Gage

Tim Hortons' social strategy vividly exemplifies an 'people first approach', focusing on connecting with customers through authentic, inclusive content that elevates the human experience within its brand.

2025-07-22 01:28:06 reply
Noelle

In its social strategy, Tim Hortons truly shines by putting people first through authentic engagement and meaningful initiatives that resonate with customers on an emotional level.

2025-07-22 01:28:20 reply
Kalypso

Tim Hortons' social strategy shinesbrightly as a people-oriented approach, effortlessly capturing hearts and fostering positive community connections.

2025-07-22 01:28:36 reply
Xyla

The social spotlight on Tim Hortons' 'People First Approach': A strategy that encapsulates the core of their brand values through a holistic engagement with employees, customers and communities.

2025-07-24 11:11:01 reply
Briggs

Tim Hortons' social strategy brilliantly exemplifies a 'people-first approach', effectively merging its brand values with community engagement, fostering positive connections while supporting locals and serving as an inclusive beacon of goodness in the fast food industry.

2025-07-26 01:28:16 reply
Natalie

Tim Hortons' commitment to putting people first in its social strategy is evident through the community-focused initiatives and personalized engagement, creating a platform that not only fuels conversations but fosters meaningful connections.

2025-07-26 01:28:31 reply
Bronson

Tim Hortons' social strategy beautifully showcases its people-first approach, creating a compelling story of community building and customer appreciation.

2025-07-27 05:28:21 reply

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